General Editor's Preface -- Introduction: Conversational Routine -- PART ONE. PREPATTERNED SPEECH -- The Structure and Use of Politeness Formulas -- Health to Our Mouths. Formulaic Expressions in Turkish and Greek -- On Stereotypes in Conversation. Their Meaning and Significance -- Poison to Your Soul. Thanks and Apologies Contrastively Viewed -- Gambits. Conversational Strategy Signals -- The Compliment Formula -- The Semantics of Forgotten Routines -- PART TWO. STRATEGIES AND ACTION PATTERNS -- Politeness Markers in English and German -- Sense and Ritual in Classroom Discourse -- Announcing - On Formulating Plans -- On Apologizing -- On Saying You're Sorry -- Linguistic Routines and Politeness in Greeting and Parting -- Bibliography -- Biographical Notes -- Index.