THE PERFORMANCE MANAGEMENT REVOLUTION -- Contents -- Foreword -- Preface -- Acknowledgments -- Part One: A CALL TO ARMS -- Chapter 1: The Need for Change -- WHAT'S WRONG WITH THIS PICTURE? -- A SIMPLE MODEL FOR A SIMPLE BUSINESS -- Chapter 2: A Model for a Modern Management System -- CONNECTING THE CYCLE -- PROBLEMS WITH THE STATUS QUO -- TOWARD BETTER PROCESSES: EPM AND AN EPM SYSTEM -- THE MANAGEMENT SYSTEM AT GREENCO -- Chapter 3: The Role of EPM -- EPM AND PLANNING -- PLANNING AS A DRIVER OF PROCESS CHANGE -- EPM AND COMPLIANCE -- LEVERAGING COMPLIANCE TO IMPROVE PERFORMANCE -- HOW EPM WORKS FROM A USER'S PERSPECTIVE -- DRIVERS OF EPM ADOPTION -- A BROAD RANGE OF MOTIVATIONS -- TOWARD GREATER ACCOUNTABILITY -- Chapter 4: Barriers to EPM Adoption -- A MULTITUDE OF EPM APPROACHES -- CURRENT STATE OF EPM TOOLS AND TECHNOLOGIES -- Part Two: PREPARING FOR BATTLE -- Chapter 5: Draw an Accountability Map -- USING AN ACCOUNTABILITY MAP AS A CONSENSUS-BUILDING TOOL -- Chapter 6: Achieve Information Democracy -- Chapter 7: Build an EPM Center of Excellence -- WHY YOU NEED A CENTER OF EXCELLENCE -- FIRST STEPS -- ROLES AND RESPONSIBILITIES -- REPORTING STRUCTURE -- REQUIRED SKILLS -- FUNDING -- TASKS -- SUSTAINING A CENTER -- RELATING TO OTHER INITIATIVES -- IT'S WORTH IT -- Chapter 8: Standardize and Consolidate EPM Tools -- STANDARDIZATION -- CONSOLIDATION -- Chapter 9: Deploy an EPM System -- EPM SYSTEM COMPONENTS -- EPM APPLICATIONS -- BI PLATFORM -- EPM ENVIRONMENT -- COMMON SERVICES -- THE POWER OF MASTER DATA MANAGEMENT -- THE FUTURE OF EPM SYSTEMS -- Chapter 10: Comprehensive View of Performance Management -- TENET #1: FINDS TRUTH IN NUMBERS -- TENET #2: SETS ACCURATE EXPECTATIONS -- TENET #3: ANTICIPATES RESULTS -- TENET #4: PLANS WITH IMPACT -- TENET #5: ACHIEVES ON-DEMAND VISIBILITY -- TENET #6: DELIVERS CONTINUOUS PERFORMANCE IMPROVEMENT.

TENET #7: REPORTS WITH CONFIDENCE -- TENET #8: EXECUTE WITH CONVICTION -- TENET #9: STANDS UP TO SCRUTINY -- A CULTURE OF ACCOUNTABILITY -- Part Three: LET THE REVOLUTION BEGIN -- Chapter 11: Determine Your Immediate Priorities -- Chapter 12: A Model EPM Methodology -- FOLLOW A STRUCTURED METHODOLOGY -- ENVISION AN EPM SOLUTION -- IMPLEMENTATION -- EDUCATION -- CHANGE MANAGEMENT -- Chapter 13: Measuring Outcomes -- PROVIDE FEEDBACK -- ALIGN PERSONAL AND CORPORATE OBJECTIVES -- COMBINE EPM AND ENTERPRISE RISK MANAGEMENT -- ANTICIPATE BEHAVIORS -- REWARD THE RIGHT BEHAVIORS -- DEFINE METRICS THAT DRIVE THE RIGHT BEHAVIORS -- DIFFERENT THINKING -- CONNECTING NEW DOTS -- RESIST THE STATUS QUO -- Appendix: EPM Resources -- Glossary -- Index.