CONTENTS -- EDITORIAL BOARD -- Guest editorial -- Expert view -- A strategy driven business process modelling approach -- Towards a formal definition of goal-oriented business process patterns -- On the notion of soft-goals in business process modeling -- Structural metrics for goal based business process design and evaluation -- Modelling the regulative role of business processes with use and misuse cases -- Transforming strategic goals of CRM into process goals and activities -- An experimental study of process representation approaches and their impact on perceived modeling quality and redesign success -- Note from the publisher.