Service Quality : Crossing Boundaries.
Başlık:
Service Quality : Crossing Boundaries.
Yazar:
Tax, Steve.
ISBN:
9781845445607
Yazar Ek Girişi:
Fiziksel Tanımlama:
1 online resource (80 pages)
Seri:
Managing Service Quality ; v.13
Managing Service Quality
İçerik:
Contents -- Abstracts & keywords -- Guest editorial -- Emotional intelligence -- Communicating a quality position in service delivery -- To fade or not to fade? -- Calculating the value of customers' referrals -- Understanding the service profit chain in Latin America -- Quality in the work environment -- Creating strategies for managing evolving customer service.
Özet:
The 8th Quality in Services Conference(QUIS 8) hosted by the Faculty of Business atthe University of Victoria had as its coretheme Service Quality: Crossing Boundaries.This theme was chosen for the followingreasons: . This edition of the conference reflectedfor the first time in QUIS's rich historythat the conference was held outside of itsUS and Swedish roots.
Notlar:
Electronic reproduction. Ann Arbor, Michigan : ProQuest Ebook Central, 2017. Available via World Wide Web. Access may be limited to ProQuest Ebook Central affiliated libraries.
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