TABLE OF CONTENTS -- Acknowledgements -- Foreword -- Conference Papers Inauguration of the Conference -- Welcome by the University of Milan, the Italian Ministry for Cultural Heritage and Activities and IFLA -- Introduction to the conference theme -- Session 1: The Digital Library User Experience: a Focus on Current User Research -- The Virtual Scholar: the Hard and Evidential Truth -- Who are the Users of Digital Libraries, What do they Expect and Want? The Europeana Experience -- A Content Analysis on the Use of Methods in Online User Research -- Session 2: Digital Library Content: What Users Want and How They Use It -- A Pianist's Use of the Digitised Version of the Edvard Grieg Collection -- When is a Library NOT a Library? -- Session 3: Strategies for Institutions: Responding to the Digital Challenge -- To Make a Better Digital Library - Some Collaborative Efforts in China -- Strategies for Institutions: Responding to the Digital Challenge -- Strategies for Institutions: Responding to the Digital Challenge: the World Digital Library Perspective -- Digital Library Futures: Pressures on the Publisher-Librarian Relation in the Era of Digital Change -- Closing Session -- Closing address -- Final Summary -- Closure -- Appendices -- Biographies -- Photo Impressions.