Innovative Quality Management Cases.
Başlık:
Innovative Quality Management Cases.
Yazar:
van der Wiele, Ton.
ISBN:
9781845448837
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Fiziksel Tanımlama:
1 online resource (115 pages)
İçerik:
Cover -- CONTENTS -- EDITORIAL ADVISORY BOARD -- Guest editorial -- From TQM to learning organisation -- Legitimising quality principles through critical incidents in organisational development -- Sustained quality management: how to receive the Swedish quality award twice -- A methodology for availability assessment of tunnel designs -- Using a knowledge management approach to support quality costing -- A management control perspective of quality management -- Call for papers.
Özet:
The current literature on quality management is very much focused on the implementation of the latest fads and fashions, or various tools and techniques such as Quality Function Deployment, Benchmarking, Self-assessment and Six-Sigma. Based on research carried out in collaboration between the University of Manchester (UK) and Erasmus University Rotterdam (The Netherlands), we believe that many organisations have lost sight of the basic elements of quality management.Therefore, we decided to focus with a ebook on these basic elements of the quality management philosophy, which are: Customer focus or stakeholder focusProcess controlContinuous improvement.
Notlar:
Electronic reproduction. Ann Arbor, Michigan : ProQuest Ebook Central, 2017. Available via World Wide Web. Access may be limited to ProQuest Ebook Central affiliated libraries.
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