Negotiation : communication for diverse settings

Dispute processing and conflict resolution : theory, practice, and policy

Mitigating conflict the role of NGOs

Regional conflict management

Survival Guide for Working with Humans : Dealing with Whiners, Back-Stabbers, Know-It-Alls, and Other Difficult People.

Managing Conflict with Peers.

Anger and Conflict Management : Personal Handbook.

Anger and Conflict Management : Leader's Guide.

Conflict and Resolution in Multiethnic Societies : Proceedings of a Russian-American Workshop.