Working PeopleSmart : 6 Strategies for Success.
Başlık:
Working PeopleSmart : 6 Strategies for Success.
Yazar:
Silberman, Melvin.
ISBN:
9781605098517
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Fiziksel Tanımlama:
1 online resource (121 pages)
İçerik:
Title Page -- Copyright Page -- Praise for Working PeopleSmart -- Preface -- Introduction -- What Is "Working People-Smart"? -- Six Strategies for Success -- Can I Work People-Smart? -- Strategy 1: Be Curious Rather than Furious -- Five Coaching Tips to Understand Other People Better -- Looking at Challenging People as Anxious People -- Breaking In a New Boss Q: -- When a Customer Is Furious -- When You Become the Boss of Former Colleagues -- Understanding Your Boss's Priorities -- Responding to a Critical Co-worker -- When Someone's Performance Is Slipping -- When an Unfamiliar Accent Interferes with Your Understanding -- When Someone Is a Mystery You'd Rather Not Solve -- Strategy 2: Include the Listener Rather than Talk at Him or Her -- The Ability to Be Understood -- Four Coaching Tips for Including the Listener -- Making Complicated Assignments Clear -- When the Clock Is Running -- When Someone Doesn't Speak the Group Language -- When You Owe an Apology -- When You Don't Believe They "Get It" -- When Your Boss Has No Time to Listen -- Announcing Unpopular Policies -- Making an Effective Presentation -- When People Tune You Out -- Strategy 3: Speak Up (with Tact) Rather than Suffer in Silence -- Stand Behind What You Say -- Focus on the Problem, Not the Person -- Assertiveness Begins Within -- Guidelines for Asserting Your Needs -- When Your Boss Asks Too Much -- Getting Co-workers to Pull Their Weight -- When You Lose Your Cool with Subordinates -- When a Colleague Makes Unwanted Overtures -- When the Boss Is a Bully -- Dealing with an Underachiever -- When a Co-worker Fails to Follow Through -- When the Boss Asks You to Do Something Unethical -- When Someone Tells Offensive Jokes -- Strategy 4: Invite Others to Be Your Mirror Rather than Your Blind Spot -- Four Ways to Encourage Feedback -- The Power of Positive Feedback.
When It's Your Turn to Be the Mirror -- Coaxing Praise Out of a Stony Boss -- When a Team Is Short on Feedback -- When a Staff Member Needs Grooming -- Delivering Your Resignation -- Dealing with Gossip -- Opening a "Clam" -- When Your Boss Gives You a Verbal Warning -- Handling a Chronic Complainer -- Strategy 5: Be Open to Resistance Rather than Fight It -- People-Smart Persuasion -- Disarming Criticism -- Surfacing and Resolving Conflict -- Responding to a Customer's Angry E-mail Message -- Asking for a Raise -- When Customers Don't Return Calls -- When Your Boss Springs Surprise Assignments -- Encouraging a "Computer-Phobic" Direct Report -- Making a Pitch for More Resources -- Persuading Customers to Try a New Service -- When a Colleague Thwarts Your Needs -- When You're Caught in the Middle -- Strategy 6: Think We, Not Me -- Ten Things Team Players Do -- Observe What's Going On in the Team -- Encourage Creative Problem Solving -- Help Build a Climate of Dialogue -- Getting the Team Spirit -- When Team Members Lock Horns -- When People Don't Participate Equally -- When Everybody Is on Overload -- Coping with Turnover -- Getting a Team to Think Out of the Box -- Collaborating with Other Departments -- When Your Staff Are in Conflict -- Now What? -- Making a Difference -- Twelve Experiments in Change -- Index -- About the Authors -- PeopleSmart Products and Services -- Programs -- Products -- Do You Work People-Smart? -- Berrett-Koehler Publishers.
Özet:
Bringing out the best in others is good business. When we bring both respect and interpersonal savvy to our work relationships, we do more than make people feel good. We enhance personal and organizational performance. And as the workplace grows more complex and competitive, managing our work relationships becomes even more essential and difficult. Now more than ever we need to work people smart. Working PeopleSmart describes the six core strategies used by people-smart individuals and shows how to apply them in the toughest workplace situations. Individuals who are people smart know how to open others up rather than make them defensive or resistant. They have a knack for diffusing tension rather than creating it. They set a good example through their own behavior on the job and can inspire and influence others with less developed skills. Working PeopleSmart can serve as your virtual coach to guide you through difficult work relationships skillfully. How do you deal with a critical colleague? Make your boss listen to you? React to an offensive joke? Get the resources you need? The authors look at over 50 real-life situations and offer people-smart prescriptions for handling them effectively. They provide coaching tips for each scenario and describe exactly what a people-smart response sounds like. As two psychologists with both organizational and clinical expertise, coauthors Mel Silberman and Freda Hansburg are highly qualified to deliver the message that we can emerge from even the toughest interpersonal moments on the job with dignity and grace. Where other books rely on typologies that categorize people according to their interpersonal styles and then offer advice on how to deal with each type, the strategies described in Working PeopleSmart are straightforward and universal. They can be used immediately to deal with any type of person or any
situation, no matter how difficult or sensitive.
Notlar:
Electronic reproduction. Ann Arbor, Michigan : ProQuest Ebook Central, 2017. Available via World Wide Web. Access may be limited to ProQuest Ebook Central affiliated libraries.
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