Generation Blend -- Microsoft Executive Leadership Series: Series Foreward -- Contents -- Preface -- Chapter 1: Introduction -- TECHNOLOGY AS THE LOCUS OF CONFLICT -- TECHNOLOGY AS THE ENABLER OF POTENTIAL -- WHY SHOULD WE CARE ABOUT GENERATIONAL ATTITUDES TOWARD TECHNOLOGY? -- GENERATION BLEND -- Chapter 2: Changing Workforce, Changing Work -- THE LOOMING SKILLS SHORTAGE -- HOW TECHNOLOGY CHANGES WORK -- DISRUPTIVE IMPACTS OF TECHNOLOGY -- OUTLOOK -- Chapter 3: Understanding the Generations -- LIFE STAGES AND GENERATIONS -- GENERATIONAL ANALYSIS AS A FORECASTING METHODOLOGY -- GENERATION VS. GENERALIZATION: A FEW CAVEATS -- WHAT IS A GENERATIONAL ATTITUDE? -- GENERATIONAL ATTITUDES AND WORKSTYLES -- OUTLOOK -- Chapter 4: Older Workers: Blending Experience with Technology -- THE SILENT GENERATION -- OLDER BOOMERS -- GROWING UP PRE-DIGITAL -- TECHNOLOGY ISSUES FACING OLDER WORKERS -- WHY IT MATTERS: CAPTURING KNOWLEDGE -- OUTLOOK -- Chapter 5: Younger Workers: With Great Potential Comes Great Expectations -- WHO ARE THE MILLENNIALS? -- MILLENNIALS AND TECHNOLOGY -- MILLENNIALS IN THE WORKFORCE -- WHY IT MATTERS: MANAGED INNOVATION -- OUTLOOK -- Chapter 6: Generation X-ecutive: Leadership from the Outside In -- LATE-WAVE BOOMERS -- GENERATION X -- Gen X IN THE WORKFORCE -- MIDCAREER WORKERS: TECHNOLOGY CREATED IN THEIR IMAGE -- WHY IT MATTERS: BECOMING LEADERS -- OUTLOOK -- Chapter 7: Reintegrating Older Workers into the Connected Information Workplace -- THE DIGITAL AGE GAP -- SERVING THE TECHNOLOGY NEEDS OF OLDER ADULTS -- LEARNING STYLE OF OLDER ADULTS -- FIRST STEPS -- MOVING BEYOND THE BASICS -- BRINGING SKILLS AND EXPERIENCE TO THE CONNECTED WORKPLACE -- BECOMING COMFORTABLE IN THE DIGITAL CULTURE -- NAVIGATING UNMANAGED INFORMATION SPACE -- CONNECTING THE GENERATIONS -- KEEPING PACE WITH RAPID CHANGE.

WHAT OTHER ORGANIZATIONS CAN LEARN FROM OATS -- OUTCOMES -- Chapter 8: Ambassadors of the Future: Turning to Younger Workers for Strategic Insights -- MICROSOFT AND THE FUTURE OF WORK -- SCENARIO PLANNING -- FOLLOWING UP: BOARD OF THE FUTURE 2005 -- TECHNOLOGY AND SOCIETY: THE PERCEPTION STUDY -- REFINING THE SCENARIOS: CHARACTERS AND NARRATIVES -- FORECASTS -- OUTCOMES -- Chapter 9: Across the Digital Age Gap -- ARE YOU CLEARLY EXPLAINING THE BENEFITS OF TECHNOLOGY? -- ARE YOU PROVIDING A BUSINESS CONTEXT FOR YOUR TECHNOLOGY POLICIES? -- ARE YOU MAKING THE TECHNOLOGY ACCESSIBLE TO DIFFERENT WORKSTYLES? -- DOES YOUR ORGANIZATIONAL CULTURE SUPPORT YOUR TECHNOLOGY STRATEGY? -- ARE YOU BUILDING BRIDGES, NOT WALLS? -- FINAL THOUGHTS -- Acknowledgments -- Index.