Cover Page -- Table of Contents -- Preface -- About the Author -- Acknowledgments -- About APICS -- Chapter 1 - What is ERP? -- Chapter 2 - Class A ERP Performance -- Chapter 3 - Business Planning -- Chapter 4 - Sales and Marketing Planning: Creating the Demand Plan -- Chapter 5 - Operations Planning -- Chapter 6 - Sales and Operations Planning -- Chapter 7 - Master Scheduling -- Chapter 8 - Class A ERP Material Planning -- Chapter 9 - Class A ERP Data Accuracy Requirements -- Chapter 10 - Class A ERP Procurement Process -- Chapter 11 - Shop Floor Control -- Chapter 12 - Customer Service -- Chapter 13 - Class A ERP Project Management/Six Sigma Process Integration -- Chapter 14 - Class A ERP Management System -- Chapter 15 - Education and Training -- Chapter 16 - Class A ERP Performance Metrics -- Chapter 17 - A Word About Software -- Chapter 18 - Class A ERP Implementation -- Chapter 19 - Class A ERP Integration with Lean and Six Sigma -- Chapter 20 - The Role of Consultants in Class A ERP -- Appendix A: Summary of Class A ERP Certification Criteria -- Appendix B: Steps for Successful Class A ERP Implementation -- Index.