1. HRM practices and knowledge transfer in multinational companies / Dana B. Minbaeva -- 2. Knowledge creation in commitment-based value networks in multinational oprganizations / Leslie Gadman -- 3. The impact of group relationships on knowledge sharing : a cross-cultural study / Qiping Zhang, Vincent M. Ribiere, and Thippaya Chintakovid -- 4. Why first-level call center technicians need knowledge management tools / Joe Downing -- 5. KAFRA : a context-aware framework of knowledge management in global diversity / A. Okunoye and N. Bertaux -- 6. The role of culture in knowledge management : a case study of two global firms / D. Leidner, M. Alavi, and T. Kayworth -- 7. KM technologies and the organizational LOE : the unintended consequence of constant organizational change / Victoria M. Grady and James D. Grady III -- 8. Architecting knowledge management systems / Shankar Kambhampaty -- 9. Global knowledge management technology strategies and competitive functionality / William Schulte and Kevin J. O'Sullivan -- 10. Comparing cultural and political perspectives of data, information, and knowledge sharing in organisations / D. Hart and L. Warne -- 11. Technology trends in knowledge management tools / G. Balmisse, D. Meingan, and K. Passerini -- 12. Improving global knowledge management through inclusion of host country workforce input / Yongsun Paik, Charles M. Vance, Jeffrey Gale, and Cathleen A. McGrath --

13. Developing a standardization best practice by cooperation between multinationals / Henk J. de Vries -- 14. The building of the intellectual capital statements in multinationals : challenges for the future / Miltiadis D. Lytras and Patricia Ordóñez de Pablos -- 15. Knowledge management in research joint ventures / Elena Revilla -- 16. CRM practices and resources for the development of customer-focused multinational organizations / Luciano C. Batista -- 17. Organizational learning process : its antecedents and consequences in enterprise system implementation / W. Ke and K. Kee Wei -- 18. Managing knowledge diversity in distributed organizational structures / Claude Paraponaris -- 19. Knowledge management success : roles of management and leadership / Vittal S. Anantatmula -- 20. Strategic knowledge management in matrix multinational organizations / Alan M. Thompson -- 21. A cross-national comparision of knowledge management practices in Israel, Singapore, the Netherlands, and the United States / Ronald D. Camp II, Leo-Paul Dana, Len Korot, and George Tovstiga -- 22. Developing a global CRM Srategy / M. Shumanov and M. Ewing.