Acknowledgements -- Table of Figures -- Preface -- Chapter 1 -- Introduction to Information Technology -- What is Information Technology (IT)? -- Mainframe Computer -- Microcomputers -- Workstations (Client Servers) -- Servers -- Additional types of servers include: -- Operating Systems (Platforms) -- Operating Systems include: -- UNIX -- Common Flavors of UNIX include: -- Linux -- Computer Platforms -- Chapter 2 -- Networks & System Architecture -- What is a Computer Network? -- Protocols -- Protocols: -- Databases (DB) -- Common Databases: -- Hardware (H/W) -- Computer Hardware: -- Programming -- Computer languages include: -- .NET -- IT Security -- Chapter 3 -- Internet Development, Web Design & Telecom -- The Internet -- The Internet -- Web Design -- Telecommunications -- Telephony Networks -- Mobile Communication -- Satellites -- Satellites move in four different types of orbits: -- Fiber Optics -- Chapter 4 -- Enterprise Solutions -- ERP Major Players -- Enterprise Resource Planning Diagram -- Customer Relationship Management -- CRM major players: -- Customer Relationship Management Diagram -- Supply Chain Management -- SCM major players: -- -- e-Business/e-Commerce -- e-Commerce is comprised of 9 key elements: -- There are some great benefits to implementing an e-Commerce business strategy: -- Chapter 5 -- Project/Software Development Life Cycle (SDLC) -- Related Fields -- Overview -- Project Life Cycle: -- Project Life Cycle -- Project Plan -- Why would an organization begin a new project? -- Scenario 1 -- Stage I - Requirements Gathering and Analysis -- Requirements and Analysis Review -- Stage II - Design -- Review of Stage II - Design -- Stage III - Programming/Development -- Stage IV - Testing Phase -- Stage V - Documentation -- Stage VI - Implementation -- Stage VII - Training.

The training team may be responsible for developing: -- Stage VIII - Maintenance/Change Release -- Chapter 6 -- Technical Sales and Recruiting -- How to Build Client Relationships -- 7 Steps to Partnering -- Ask: -- Do: -- How to Qualify Technical Opportunities -- Benefits of qualifying the opportunity: -- IT Organization -- Project Management Organization -- How to Qualify Technical Candidates -- IT Job Titles/Skill Sets -- Business Analyst -- Questions to ask the Hiring Manager about the Job Opportunity: -- Database Administrator - Database Analyst - Architect -- Common Functions: -- Questions to ask the Hiring Manager about the Job Opportunity: -- Data Warehouse Administrator -- -- Questions to ask the Hiring Manager about the Job Opportunity: -- LAN/WAN -- Question to ask the Hiring Manager about the Job Opportunity: -- Project Manager -- Questions to ask the Hiring Manager about the Job Opportunity: -- Tester - Test Engineer - Quality Assurance or Control (QA/QC) -- Questions to ask the Hiring Manager about the Job Opportunity: -- Software Engineer - Systems Engineer - Programmer/Analyst - Developer -- Skills: -- Questions to ask the Hiring Manager about the Job Opportunity: -- Systems Programmer - Systems Software Specialist -- Questions to ask the Hiring Manager about the Job Opportunity: -- Help Desk Manager -- The Help Desk Manager is responsible for: -- Questions to ask the Hiring Manager about the Job Opportunity: -- Technical Writer - Documentation Specialist -- Questions to ask the Hiring Manager about the Job Opportunity: -- Security Administrator - Security Analyst -- The Security Administrator is responsible for: -- Questions to ask the Hiring Manager about the Job Opportunity: -- Trainer - Instructional Design -- The Trainer is responsible for: -- Questions to ask the Hiring Manager about the Job Opportunity:.

Telecom Engineer -- The Telecom Engineer is responsible for: -- Questions to ask the Hiring Manager about the Job Opportunity: -- Systems Engineer -- Systems Engineer is responsible for: -- Network Engineer - Network Administrator - Systems Administrator -- The Network Engineer is responsible for network design, support and integration. -- Questions to ask the Hiring Manager about the Job Opportunity: -- Director of Information Systems - Information Technology -- EDI Analyst -- Oversee electronic communication of business transactions, such as orders, confirmations and invoices, between organizations -- Internet Development - Webmaster - Web Design -- Glossary of Computer Terminology -- A -- B -- C -- D -- E -- F -- G -- H -- I -- J -- K -- L -- M -- N -- O -- P -- Q -- R -- S -- T -- U -- V -- W -- X -- Tech Resources -- Additional links to information on the Web: -- Index.